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Terms of Service

 

This Service Policy applies to Toronalvi (hereinafter referred to as "we" or "us") online store and is designed to clarify our services, usage rules, and the rights and responsibilities of both users and us.

1. Introduction and Scope

This policy applies to your entire experience on our website, including browsing products, placing orders, making payments, and receiving after-sales services.
By using our website, you acknowledge that you have read, understood, and agreed to all the terms outlined in this Service Policy.

2. User Accounts and Website Responsibilities

You are responsible for providing accurate, complete, and truthful information when registering or placing orders.
We strive to maintain the normal operation and security of the website, but we are not liable for temporary disruptions or delays caused by factors beyond our control.

3. Products, Inventory, and Pricing

We make every effort to ensure that product information, stock availability, and prices are accurate.
In case of updates or corrections, the information displayed on the website shall prevail.

4. Orders and Payment

Orders enter the processing stage once payment is completed and confirmed by us.
If an order cannot be fulfilled due to special circumstances, we will contact you using reasonable means and provide a suitable solution.

Payment Methods

We accept major payment cards such as JCB, Mastercard, and VISA, all processed securely.

5. Shipping Highlights

  • Shipping Scope: Australia only
  • Shipping Fees: Orders of AUD 100 or more (including AUD 100) qualify for free shipping; orders below AUD 100 incur a shipping fee of AUD 5.99 
  • Order Processing Time: 1–3 business days
  • Estimated Delivery: 5–8 business days after dispatch
  • Carriers: UPS, Toll, DHL Express
  • Order Tracking: After placing an order, you will receive an email containing your order number, payment details, and carrier information. You can also track your order on the website's “Find My Order” page by entering your email or phone number along with your order number.

For full details, please refer to: Shipping Terms

6. Order Cancellation Highlights

  • Orders can be canceled within 48 hours if not yet shipped
  • Orders beyond 48 hours or already shipped cannot be canceled directly; returns or refunds can be requested after delivery
  • Cancellation requests must be submitted via customer support email or phone
  • Once confirmed, refunds will be processed within 1–3 business days to the original payment method

For full details, please refer to: Order Cancellation Policy

7. Returns and Exchanges Highlights

  • Returns or exchanges can be requested within 45 days of receipt
  • Acceptable reasons include appearance defects, quality issues, odor, severe color differences, incorrect items, and returns without reason
  • Customers must contact customer support and provide order information and relevant proof
  • Upon inspection approval, refunds will be processed within 1–3 business days to the original payment method, or replacement items will be shipped within 1–3 business days
  • Shipping costs due to product issues are covered by us; shipping costs for returns without reason are borne by the customer
  • Each package includes a return label for convenient returns

For full details, please refer to: Return & Exchange Policy

8. Privacy and Data Protection

We value your privacy and personal information security and manage and protect your data according to our Privacy Policy.
Your information is used solely for order processing, customer service, and enhancing your shopping experience.

9. Intellectual Property

All text, images, and related content on the website are protected by copyright. Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability

Within reasonable limits, we are only responsible for direct losses caused by our own actions.
We are not responsible for losses resulting from uncontrollable factors or user actions.

11. Modifications to the Terms

We reserve the right to update or revise this Service Policy at any time.
All updates will be posted on the website and take effect immediately upon publication.

12. Contact Us

If you have any questions regarding this Service Policy or related services, please contact us using the information below:

Address: 1905 TOPAZ RD, PFLUGERVILLE, TX 78660, United States
Phone: +1 (973) 891-3053
Email: team@toronalvi.com
Online Hours: Monday to Friday, 9:00 AM – 6:00 PM (Australia/Sydney, AEST/AEDT)