Free delivery for orders over 100 Australian dollars.
Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
AUD 0.00

Order Cancellation Policy

 

At Toronalvi (hereinafter “we”), we want every shopping experience to feel relaxed and worry-free. If you wish to cancel your order after placing it, please refer to the following guidelines for a clear and convenient process.

1. When You Can Cancel Your Order

You may request to cancel your order within 48 hours of placing it, provided the order has not yet been shipped.
Orders exceeding 48 hours or that have already entered the shipping process cannot be directly canceled. In such cases, you may wait for the product to arrive and request a refund or exchange through our return process.
For detailed information, please see our Return & Exchange Policy.

2. How to Request a Cancellation

Cancelling your order is straightforward:

  • Contact us via email or phone, and provide your order number and payment proof.
  • Our customer service team will review your request promptly and, once approved, notify you through your provided contact method and arrange the refund.

3. Refund Details

  • Method: Refunds will be returned to the same bank card used for payment, supporting American Express, Diners Club, Discover, JCB, Mastercard, and VISA.
  • Timeframe: Depending on the processing speed of your bank, refunds are expected to arrive within 7–10 business days.
  • If the refund is delayed beyond the expected timeframe, please contact us for assistance.

4. Helpful Tips

  • Submit your cancellation request as early as possible within the allowed window to ensure smooth processing.
  • For orders beyond the cancellation period, please follow the return process after the product is delivered.
  • We recommend double-checking your delivery information when placing an order to avoid mistakes.

5. Contact Us

If you have any questions about canceling an order, feel free to reach out to us. We are here to provide prompt and helpful support:

Address: 1905 TOPAZ RD, PFLUGERVILLE, TX 78660, United States
Phone: +1 (973) 891-3053
Email: team@toronalvi.com
Online Hours: Monday to Friday, 9:00 AM – 6:00 PM (Australia/Sydney, AEST/AEDT)